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Request account or data deletion

1. In Word Crush, open My Profile → Delete Account.
2. Review what will be removed, confirm deletion, and verify the same Google account you use to sign in. Choosing a different account will not delete it.
3. The app signs you out and shows deletion status. Server cleanup normally takes a few minutes and continues if you close the app. Reopen the app to check completion.

This permanently removes your account, uploaded profile photo, submitted group messages, join requests, related reports and invitations, personal battle history, and local game progress. Groups with other members remain and receive a new owner when needed. A minimal security/status receipt expires after 30 days plus the daily cleanup interval.

Apple purchases and music already exported to Files are separate. Deletion does not cancel or refund Apple purchases, delete your Google or Apple account, or remove copies independently saved by others. After deletion, close and reopen Word Crush to use it again.

If you cannot access the app, use an older version, or need help with deletion, email astranovlabs@yahoo.com. Include your player name and sign-in email; never send your password. We may verify ownership and will respond within applicable legal deadlines.

Purchase help

For eligible music purchases, choose Restore Music Purchases in the Music Shop using the same Apple purchasing account. For an Apple refund request, visit reportaproblem.apple.com. Items marked “Coming soon” are previews and cannot yet be purchased.

Report a player or appeal a decision

Use Report on a group message or email astranovlabs@yahoo.com. Include relevant player/group names and the approximate time. If you are appealing a restriction, explain what happened and why you believe it was mistaken.